Airvenuer Support

How can we help?

Search bookings, payments, listings and account help, or contact Airvenuer support.
Results update automatically while you type.

Browse by category

Click a category to filter questions instantly.

Top questions

Showing 59 question(s)

Select a listing, choose date/time, and confirm your booking.


  • 1 test
  • 2. test

Yes, go to My Bookings and click cancel.

Refund depends on host cancellation policy.

You can extend booking from booking details page.

Go to Guest ? Bookings.

Use the chat option from booking page.

Please contact support or escalate chat.

Yes, but you will be notified and refunded.

Bookings that are scheduled in future.

Bookings that are successfully finished.

Status is visible in booking details.

Yes, use “Book Again” option.

Some hosts require approval before booking.

Your booking gets confirmed automatically.

Host will provide access instructions via chat.

Payments can be made using card or online methods.

Payment is charged at booking confirmation.

After booking completion or release by guest.

Guest confirms access and releases payment.

Check billing section.

Refund processed based on cancellation policy.

Check card details or try another method.

Yes, we use secure payment gateways.

No, payment required for booking confirmation.

No, payments are managed via platform.

Go to billing and download invoice.

Funds are held securely until booking completes.

Click signup and fill details.

Use forgot password option.

Go to profile settings.

Yes from account settings.

Contact support to delete account.

Manage in notification settings.

Email or phone verification required.

No, one account per user allowed.

Go to profile and upload.

Yes, we follow strict security standards.

Go to Host ? Add Listing.

Edit from listing dashboard.

It may be pending admin approval.

Add photos while creating listing.

Yes, toggle active status.

Main image shown to users.

Define price per hour/day.

Yes, select EV options.

Use calendar in listing.

Yes, no limit.

Bookings auto-confirm without approval.

Delete from listing settings.

Use help page contact form.

Yes, from help section.

Usually within 24 hours.

Use contact us form.

Mark chat as escalated.

Yes, via chat/email.

Submit via contact form.

Visit Help page.

Contact support immediately.

Follow up via email/chat.

Contact us

Usually replies within 1 working day
For booking issues, please include your booking reference if available.